GLITCHES and repeated crashes in the city’s new 911 computer dispatch system appear to have delayed emergency responders during several life-and-death situations this week — possibly even in the crash that killed 4-year-old Ariel Russo.
Ariel died Tuesday when a 17-year-old unlicensed driver who was fleeing police rammed his parents’ SUV into the girl and her grandmother on an upper West Side street corner at about 8:15 a.m.
Logs of 911 calls obtained by the Daily News, as well as interviews with emergency responders, show that it took an unusually long 4 minutes and 18 seconds from the time of the first request for an ambulance from police at the scene to a 911 operator, until the time an ambulance was finally dispatched. Once FDNY and EMS dispatchers received and acknowledged the transmission, it took 3 minutes and 52 seconds to dispatch an ambulance and for it to arrive at the scene.
All the energy they have spent on the stupid teacher evaluation system rolled out last week and here we have a 911 system that may be in part responsible for the death of a four year old.
God help us if there's a major problem in the city and lots of 911 calls come in.
This 911 system cannot handle anything like that.
Oh, but thank God we've got a new teacher evaluation system!
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